I have got a new Act BB Internet connection on 22/08/2013. Acc No :412315

I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection. Now , all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental for next month.

My question here is who has authorised ACT BB to change my plan from POST PAID to PRE-PAID….even if it was done i was never kept informed about it!!!!

I have raised several complaints but those never fall to their deaf ears….Nodal Officer Kiran Kumar from Act BB has been as dumb as he can be!!! He called up on a early sunday morning as to y i had posted my complaint!!! Now when i explained him the scenario, he never turned up again!!! I have spoken to Mr Ramachandra (Marketing exec) and he still says that my connection is a Post Paid!!! I have recorded our conversation ,…

I don’t want to PAY advance Rental for 6 months /12 months My BB speed is also reduced even before my FUP limit (20GB) is reached and customer care exec giving false info about that!!!

Please do the needful so that ACT does not get away with such tactics easily!!!

Regards,
nitinchinnu@gmail