ACT Fibernet broadband – Wrong Billing

I wanted a new broadband connection and so I opted for ACT fibrenet. The sales person told me that a cheque of Rs. 2456 needs to be given. The split up is as follows 1. Installation charge Rs. 500 2. Router Charge Rs.750 The actual router cost is Rs. 1500. He said that if I show an existing broadband bill, I’ll get a discount of Rs.750. He also said that this discount is only applicable for the broadband plan of rent Rs.1206/month 3. One month broadband rent Rs. 1206 The connection was activated on 27-08-2016. Having paid the bill for the month of September in advance, I only had to pay the bill amount from 27-08-2016 to 31-08-2016 on a pro rata basis. But in the bill for the month of September, no discount has been given to the router cost. Now I need to pay Rs. 790 for the month of September.

The broadband connection has been terminated. I raised a complaint with their customer service dept. It is not resolved yet. The customer service executive tells a new story every time I rasie the issue.

Email Id: aero.ajith.3003@gmail.

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