The issue issue the day my internet pack validity ended, there was no intimation by message or call from aircel that my internet pack had been expired , i continued using internet on my mobile and Rs.150 amount was deducted from my main balance. The day i realized that internet cost was deducted from my main balance, i tried to contact customer care, i told them to transfer my call to their seniors, when they transferred my call, i kept waiting for half an hour but no one picked my call. I disconnected my call at that time. From next time whenever i tried to call them, my call never connected to customer care. it seems that they use some software that doesn’t allow me to connect. i keep trying to connect, when i connected to customer care, they are not listening me. I tired of contacting them and their uncooperative behavior is intolerable.

I want Rs.200 amount as the relief and aircel should always intimate before one day of expiry of any services.

Email Id: anesh_kumar@yahoo