Aircel – Unlawful inflation of Mobile Bill – Customer Service

Hi I bought an Aircel postpaid plan with their iPhone bundled offer in 2012 . no 8898017235. In Feb 2013 as I was not satisfied with their network I decided to stop the service But I got numerous calls by their customer retention agents and finally I was changed to Mumbai 50 plan with 500 minutes free.

The agent at that time told me that plan is for 6 months and after that it will be auto renewed. Inspite of that assurance I rechecked In July at there cc regarding my plan. I was assured that the plan remains the same. The unbilled amount also was showing as per plan.

Then at the time of Bill generation I was given at inflated bill of 689 Rs where a 500 mins free deduction was not done In spite of repeated complaints all of which was agreed by their cc agents there was no solution And they remained adamant that the bill is correct they discontinued my service and have now

Sent me an email threatening legal action Hence I have decided not to give into their pressure tactics and will fight it out in d consumer court if need be But I m not going to pay extra unlawful bill. Hence if this complaint does not get a proper response I am going to a case in the consumer forum against Aircel.

AJIT MEHTA

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