With reference to CEF NO : 3570798 , I had applied for new broadband and IPTV Connection. Sales executive Mr.Vinod(Ph 8800662xx) visited my place, he suggested me to go for LUP Plus combo pack , which includes: 1) IP TV Connection with monthly rental of Rs600 (12 HD channels) 2) Broadband connection with monthly rental of Rs799 (5Gb unlimited) 3) Modem and installation included. Mr Vinod took a cheque of Rs3500 on 28th March 2014. On 30th March , a technician from Airtel came for wiring, after which another technician came to setup a connection. He asked me for a modem , on which I was surprised as a new modem was included in my package of Rs3500. After which I called up Mr.Vinod and he said ” Sir aapki request pe I.P tv generate nahin hua ” Coming from an IT sector it was really difficult for me to digest this lame excuse. And after which Mr Vinod said that he will visit my place again to fill up the form and the entire process will start from scratch . In between I called up multiple Airtel representatives to find out what has actually happen at the backend. I was taken a back , when I got to know that Airtel’s I.P TV service is not available in my residential area. I WAS MISINFORMED BY MR.VINOD and I could not understand how did he managed to offer me this package of RS3500 as there was no service available as such. I asked Mr. Vinod to cancell my request , which he did on 30th March 2014, but he said that my cheque has been forwarded to payment/finance department so the cheque cant be cancelled for now. But going by Airtel’s policies the amount will be refunded back to my account in max 15 days. Till date I have called more than 10 times to Mr.Vinod , on which he has already picked up my call twice and he did not attend me with a definite status of my request . Plus till date I havnt received any ACKNOWLEDGEMENT from Airtel about my Cancellation of request. It has been more than 45 days, I havnt got any reply from anyone , and still awaiting status of my Rs.3500 I have also sent mails to Airtels Cancellation group @ 121@in.airtel.com , and I was surprised to know that they are not able to fetch my case details with CEF NO : 3570798 . I had to share the scanned copy of my CAF. Thanks, nikhil

I want my refund of Rs.3500 ASAP -> I want company to give me compensation because : 1) Company has kept my money for more than 45 days and did not bothered to give any acknowledgement on my cancellation of request, no status was shared ever and no services has been given against my money. 1 )Mental harassment has been caused as the sales representative did not answer my calls, and misinformed on the first day. 2) My time and effort that has been wasted , in looking for the correct channel so that my complaint can be heard. 3) I had to buy an alternate internet connection and 5 days were wasted , in which loss my my business and personal work cannot be calculated.

Complainant Information
name- nitandon e-mail nikhil.tandon87@gmail