Dear Airtel, I had been using Airtel postpaid services, 99370907XX, in Orissa, Bhubaneswar since 2004 or before with very high uses and were prompt with payments. In Dec.2013, I was in Bokaro Steel City and wanted to pay my Airtel outstanding, went to Airtel franchisee, they told that now cash cannot be paid directly but through Airtel Money. I deposited Rs2000/- and then went on following all the step to credit Airtel outstanding many times but failed inspite of assisted by 121 Airtel Customer care staff. I tried many times upto January 2014 but failed. All the time I was out of Bhubaneswar.

Then I left for abroad out of India and came back on 15th May 2014. My post paid 9937090708 was not working inspite of my money Rs 2000/- stuck and paid to Airtel Money. My staff also failed to pay through your Bokaro franchisee. On 16th May 2014 I went to your Bhubaneswar office, Asiatica Agencies, your Mr Patnaik and Mr Prithvi and over the phone Mr Baga advise to pay Rs 4290/-. Paid the cash Rs 4290/- for my postpaid existing 9937090708 (marked “existing” on the said receipt) vide Airtel receipt number 15207 on 17.05.2014, they also collected from me the ID and address proof and Pan card copies. I was told that the above mobile would become active by 19th or 20th May 2014. They were ensuring me that without fail it would be activated by 20th May. The verification person came to my residence on 21st and got a call on alternative phone 9437034624 on the same day. Again on 22nd verification call was there, again on 24th May there was a verification call. Meanwhile Mr Patnaik of your office was called almost every day 5 6 times and every time I was assured that the activation would be done immediately. Yesterday,24th May, I was told by Mr Patnaik and Mr Prithvi that positively activation would be there by night, but all were lies, NO ACTIVATION DONE. There are records that your customer care was told dozen times for failure to transfer my bills through your Airtel Money, yet the connection was deactivated for no fault on my side. Paying outstanding on May 17, 2014 has been seems to be an act of cheating or defrauding. I don’t know why this is being done by Airtel with a old valued customer. This is an act of harassment of a customer and you may force me to act legally for your act on negligence.

I demand Immediate activation.
Complainant Information
name- PawanVerma e-mail pawanvermabbsr@gmail.com