Airtel Customer Care Response Not Satisfactory

My mom’s number is 9003487919. She is staying in Rasipuram, Tamilnadu. She has been complaining that balance is reducing everyday. SHe told some 50 rs is taken out of her balance. When we called customer care, they told something and asked to call some other number. When we called that number, the info which that number are not proper. When we called next time, our call has been dissatisified. So, i would ask you to resolve this issue as soon as possible and refund the amount you had reduced. It looks like you guys are trying to prey on people who doesnt know how to use the mobile. It never happened to me or my brother anytime. So please correct this and take measures asap.

Regards
keerthanalaxmi@gmail.

Airtel 2G recharge Problems
i recharge 2G recharge in my number 8894923737 of Rs 155/- through net banking amount debit my bank account but no recharge yet detail given below:- 22-Apr-2014 (22-Apr-2014) WITHDRAWAL TRANSFER INB Airtel AIRTEL_RECHARGE Paym MSBP3325945179IGT4526746 TRANSFER TO 65078740725 MERCHANT COLLECTION AC 155.00

Regards
manikparmar12@gmail.

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