I had 2 Airtel Digital TV connections. One connection was normal connection and other was HD connection. Due to their increased expensive charges every now and then, I had discontinued their connections for some time. Around 2 months back, I got a call from Airtel agent (Supriya – 9210129xxx) to either recharge in order to keep connections activated and ongoing. Or, asked to return Airtel Setup Boxes (STB) for availing refund. Airtel agent mentioned Rs. 1000 refund for normal STB and Rs. 1500 for HD STB in 20 to 25 working days. I agreed for refund and asked them to collect STBs from home. Airtel Agent (Rahul – 8802618xxx) came to house and collected 2 STBs and provided original Airtel return receipt. He said that he will come after 20 to 25 days to deliver refund cheque. Now, it’s almost 2 months over and there is no response from Airtel. Nobody is picking up phones provided above (switched off). When I called up Airtel Call Center, they disagreed on refund. Also, when I asked to return my 2 STBs back then they refused. This is a big fraud from Airtel and using unethical methods to get STBs back. I am totally against it and want action on such illegal practices from Airtel.

I want Rs. 2500 as refund or my 2 STBs back.

Complainant Information
name- nishcohd e-mail mailtonish@gmail.