Airtel Complain Reference # CCDRP31220241991; and CINDL31220242151 phone number in question 9431028050 No Action on my complain to fix signal issue at a location in Sasaram, Bihar. Overall, Airtel has bad network in the whole town after the launch of the 3G services in the town. Both 3G and 2G services have been affected and we experience a large number of call drops, unclear conversation and frequent out of coverage on phones. I made a complain about a month back and did not find any solution from airtel, in fact they have not at all reacted to the complain . Here is the text of communication with Airtel Namaste Dr Wajid Ali, We understand from your previous emails, expressed concern regarding problem about Network coverage and call drop for your airtel mobile 9431028050. We regret for the inconvenience caused to you in this regard. To address your current concern, we have already raised a complaint regarding call drop issue with the relevant team. For your reference, the Unique Service Request number CCDRP31220241991. Our team will be contacting you by 23/12/2012 with an update on the issue. To address your current concern, we have already raised a complaint regarding Network coverage issue with the relevant team. For your reference, the Unique Service Request number CINDL31220242151. Our team will be contacting you by 26/12/2012 with an update on the issue. We request your co-operation until such time. We hope that we have been able to assist you suitably. Please do write in for any further assistance. Yours Sincerely, Vijayalakshmi S Customer Care Bharti Airtel limited ———Original Message———-
From: draliwajid@gmail.com To: 121@in.airtel.com Cc: Sent: 20/12/2012 08:39:05 AM Subject: RE: BAD SIGNAL QUALITY AND FREQUENT CALL DROPS 9431028050 [|BAL|Qrc119121219120312767762|] Landmark: house 246, shahjuma mohalla, sasaram. Duration: about 4 or 5 month. Problem Numbers (All Number, 1 or few Numbers). 9431028050, 9801698782 * Impacted floor (Basement 1, Basement 2, Ground floor, Top floor, All floor, Other floor, NA) ground floor of the house, single story. * Alternate contact number * Problem Type (Outdoor, Indoor, Both): both, also both with 3g and 2g. 3g cell id: 54267, – 85dbm 2g cell id: 59342, -113dbm Both signal strength varies frequently and drastically Would appreciate a quick resolution of the issues Regards, Dr. Wajid Sent from my Windows Phone From: 121@in.airtel.com Sent: 19-12-2012 20:34 To: draliwajid@gmail.com Subject: Re: BAD SIGNAL QUALITY AND FREQUENT CALL DROPS 9431028050 [|BAL|Qrc119121219120312767762|] Namaste Dr Wajid Ali, You wrote in on 19/12/2012 with a problem about call drop due to network coverage for your airtel mobile 9431028050.