Hi, I would like to bring my case to your kind notice that we are having an issue with Bharti Airtel Limited. I am a customer of Bharti Airtel Limited since Sept 2002. Due to some financial crisis I had asked to disconnect my landline but in lieu of this they offered a new plan. Under this plan Bharti Airtel Limited will provide usage discount either worth Rs. 160/- pm or some of usage charges(Voice + Data) whichever is less. I entered into plan June-2010 and all billing was done based on the opted plan. Everything was going on as per new plan until March-2011.Unfortunately, they changed my tariff plan without intimation to me start giving discount only voice calls. Whenever I approach for the discounts they provide me as per their convenience but still approx. Rs. 1400/- due till April-2013 but they providing credit of Rs. 508/- only for last month as per attached communication. You are requested please take up this matter with Bharti Airtel Limited and arrange to credit my due amount. My account details are as below: Ram Prakash Shrivastava Customer ID – 386196 Landline Number – 0755-4289557 D-47, Rajat Vihar Near Hoshangabad Road Bhopal – 462026 Mobile – + 91 9826022128