Aquaguard Water Filer Not Removing Hardness

I stay in Dombivli East, Nandivli Tekadi Area. We use borewell water. Borewell water has very high TDS (it is very salty and very hard) so we cannot use it for drinking and bathing. We use borewell water only for cleaning floor, clothes and bathrooms. I have installed RO Purifier for drinking water. So, i searched on google that borewell water can also be filtered or not. I got this person (Mr. Vishal Tambe) reference from one of my colleague who is ex-employee of Aquagard. I got in touch with Mr. VIshal Tambe and asked him to come to my house to check borewell water and suggest if he can provide us any suitable filter which can purify borewell water. He came to our house on Sunday 27-12-2015. I clearly and repeatedly told him that we want water which should not taste salty. We will not use it for drinking purpose but want to use it for bathing. so, please install a filter which will remove salty taste and minimize hardness of water (borewell water is so hard that if we put detergent powder in a water, foam is not formed) upto that extent where we can see the foam (I was continuously repeating this statement that I want to see and feel the foam). Now, this person measured the TDS and confirmed that he can install a filer which will remove saltness and also assured that we can use it for bathing as it will become soft water after installing filter. Total expenses he said 26000/- I gave him 15000/- in advance via cheque. On next Sunday i.e 03-01-2016 he came with one more guy installed the filter and said that please flush around 100-150 litre of water and then you can start using the same. I asked how we will come to know whether water is getting purified or not. He said “first, u can taste the water and it will not taste salty and second you can try bath soap or washing powder and foam will produce”. For next 3 days, we were flushing (wasted) out the water but taste was same and hardness was not gone. I called him on Thursday 07-01-2016 and said water is not getting purified. You please come and check. He said I cant come in weekdays, I will come on Sunday till then you please keep trying. Now, on Sunday 10-01-2016 he came and checked and said filter machine is very much fine. I guess your TDS is too high.

I SAID IF IT IS TOO HIGH THEN WHY DID YOU INSTAL A MACHINE. He said my machine is working but I don’t know what is the problem. Then he took water in a bottle and gone out for good ½ hour. When came back he said I need to do lab testing. We said fine please do it. Till then, our borewell water timing was gone and we had already filled up our tank. He said I need FRESH WATER coming from tap. Tomorrow you take fresh sample and give it to me. Since, our borewell water timing is morning 11 AM it was not possible for us to wait till 11and take that sample and delivered to him. Somehow I manager to take sample of water by making my mother wait at home on Monday and Tuesday my husband went to his Thane shop and gave it.

Email Id: amarjaborkar@gmail.

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