Aquaguard Water Purifier – No Customer Care / AMC Contract

Hello,

This is the fifth time I am writing to you regarding the complaint. Previous docket numbers: 95010043, 2000268004, 2000319141

My complaint: Sales person Santanu Sadukhan, (Employee code : 9077133, mobile number : 9743710831) offered me two years of free service and carry forward of two years AMC to the new machine. I received only one year of free service. When I contacted him for AMC, he said that he can’t carry forward AMC as the new sale was not made in exchange of the old machine. To carry forward AMC, I should have handed over the old aquaguard. He had not mentioned this during the sale.

Later when i complained he came to my home with a request to withdraw the complaint as his employment with Aquaguard was put on hold. He offered that if I withdrew my complaint, he would get his job back and do what ever is needed once he gets back to office.

I have been complaining this since April 2016 and every time I complain, you close it after sending home a technician who says that I need to renew the contract to avail services. When I follow up the complaint minute is that I had a problem with the machine and it was resolved. Please note that the problem is with promised after sales service

I have been a loyal customer for years and have decided to file a case in Consumer court. I had contacted consumer helpline and they asked me to put a mail and later send all documents via post. After which a legal notice would be sent.

Customer Name: Sultan Ul Arefin (70 years)
Customer ID; 1012183513
Old Aquaguard AMC date: 17/1/15
Its expiry date:16/1/18
New machine’s purchase date: 22/7/15
Order number: 175049867
Sales person: Santanu Sadukhan, (Employee code : 9077133, mobile number : 9743710831)

Regards,
sarigaarefin@yahoo.co

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