TO, Date:09/11/2013 The National Head Business Development & Marketing Asian Paints PPG Pvt.Limited 6-A, Shantinagar Santacruz (E) Mumbai-4000005 Sub: My APHS Complaint No-505053941 dated 13th August, 2013 addressed to FEEDBACK – CMNID Dear Sir, With reference to subject cited as above, I would like to inform your good self that I have painted my Flat No A1/301, AKASHNIDHI Apartment, Times of India Road, Satellite, Ahmedabad-380015, Gujarat during the month of February-2013 through Asian Paints Home Solutions vide below mentioned PE. 01. PE NO- AMD 1213/1565 & INVOICE NO-1213/1602 02. PENO- AMD 1213/1637 & INVOICE NO -1213/1601 03. PENO- AMD 1213/1624 & INVOICE NO- 1213/1624 The painting job was completed in the month of February-2013, but within a period of FOUR (04) Months I have observed Cracks & Flaking on the walls & Ceilings of my Drawing Room & Bed Room which I reported orally to your Sales Executive Shri Nisad Soni in the month of June-13. Till 27th of September-13 No body from Technical Side (Expert) visited my flat nor did I get any communication in this regard from your local office at Ahmadabad. After my repeated reminder on 27th September-13 Company’s Technical Expert Mr. Hiren visited my Apartment to review the complaint assuring that he will revert back within two or three days but till 30th October-2013 I did not get any written communication from him. During his visit he informed me the probable CAUSE for the HAIR CRCKS & FLAKING is CRCKS in ceilings and walls, which I was not agreed at all and still not agree under the facts & finding as under. During his visit I have also discussed the Probable causes which are based on facts, findings (Expert Opinion) & evidences but your Expert was not ready to listen or understand my views. Sir,I am at all disagree with your Expert Mr. Hiren’s Opinion- HAIR CRACKS & FLAKINGS are due to CRACKS IN CEILINGS & WALLS Plaster- which is very far from facts . My reasons for not agreeing the causes given by your expert are as under. 01. As this flat was constructed in 2009 and I have purchased from Builder as a First Buyer. All the walls & ceilings are applied with PUTTY by Builder, Even after 04 years time before giving paint job to ASIAN PAINTS- HOME SOLUTIONS in February-2013 there was not a single crack observed on any walls or ceilings of my APARTMENT. 02. As your Expert says that problem arise s because of CRACKS on walls & ceilings than why at the time of Painting neither Contracts nor Supervisor nor Head Painter brought it to my notice that there are so many CRACKS on Walls & Ceilings in Bed Room & Drawing Room and before painting Job you have to go for treatment. And also why it has not been reflected in my PAINT ESTIMATE NO-1565, 1624 & 1637. It proves that either your expert is liar and giving his opinion in company favor or he h
REPAINT OF FLAT WHICH IS UNDER WARRANTY OR REFUND OF AMOUNT
Complainant Information
name- BNJOSHI