I brought a Godrej fully automatic washing machine costing around 16,000 rs. The machine is still in its warranty period, till now we have registered around 10 complaints for this machine within 2 years. Godrej has provided us with a defected machine. Every time we use it some or the other problems occur and it stops working. We are living in Sakinaka , Mumbai where we get full time water and electricity supply without any issues, so there is no chance that the machine does not get enough of water to function properly. Earlier when we used to register complaints the technician used to come and do the repair and the machine would work fine for 2 months max, but now when we are registering complaint the technicians are not bothered to come and see what is the problem. We had registered a complaint on Oct 12, the technician came and said that PUC needs to be replaced and he went away, there was no sign of him returning back after that, we had to call up customer care every day and inquire about the status every time they would say we are forwarding this request on high priority but no further steps were taken. After constants calls to the customer care the technician came on Oct 19 ad replaced the part and without even waiting to check whether the machine is working fine or not he just ran away.. The final result was my machine was still not working and that person went and reported the complaint is closed. We registered a fresh complaint, now no calls from the service center as to when to come for repair and nothing. Today is Oct 23 and till now my washing machine is not working and we are washing clothes with our hands. 12 days and no kind of service from Godrej. We made the biggest mistake of buying a Godrej product for the first time ever, 16,000 rs became a waste. Our whirlpool semi-automatic machine was way to good than this defected Godrej machine. 12 years we had our whirlpool machine and it was just once that a problem happened with that, the whirlpool technicians came in time and did the required service also and ensured the machine is working perfectly. I would request all of you to please never buy any Godrej product as they do not respond to any of our complaints. Please do not waste your money for the defected Godrej Products. We invested so much of money looking for the best washing machine, but it turned out to be the worst out of all.. Anna 92205402XX

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