Dear Sir, I am a bonafide serving air warrior of Indian Air Force. I taken kotak policy number 01894999 on 20 Feb 2010 telephonically in bangalore. I got a call on my old mobile No. 9916294404 from MrRai (M-09015091209) of Net Ambit B-36, 6TH FLR, Tower-1, Express Trade Towers-2,, Taj Expressway, Sec-132, Noida, Noida – 201303 saying that “speaking from Delhi kotak office”. He told that “Kotak launched one special fixed return policy for metro people and the same will be closed shortly”. He told about the policy – “This policy is for 5 yrs and this is fixed return policy and life long life insurance even after completion of policy after 5 yrs. He stated that premium will be Rs. 40,000/- per year. You will pay total Rs. 2 lacs in five years and the fixed amount will be given by Kotaklife after 5 yrs will be Rs 2,46,000/-“. I told please mail me policy literature and terms and condition. He told I am sending the representative he will guide you. I was not ready but he pressurized and send his representative . The representative came and same thing told about the policy. He filled up the form and taken first half yearly premium of Rs. 20000/-. The date of commencement of policy is 20 Feb 2010. When I received the policy bond it was not as told by MrRai of Net Ambit. I contacted to Mr Rai immedialtely saying that this policy is different and for15 year. He told you don’t worry you will received one account statement showing fixed return after 5 yrs. I wait for sometimes after that again I contacted to MrRai. He told the same thing it is on the way. In between I was transferred to Ghaziabad. I contacted several times to MrRai from Ghaziabad on his mobile No 09015091209 but he told I am sending account statement. I also got his one call from Noida Land line No with STD code 01202468000. After some time his mobile was not reachable and switched off.I also called customer care kotak and complained the same telephonically but the customer care person told the policy not exist for 5 yrs, it is for 15 yrs. Now I am not in position to pay for 15 yrs because i taken the policy for short term. Also i am getting too much call from Net ambit Noida for paying the premium and they always speak lie that they are speaking from Kotak HQ mumbai. I enquired these numbers. These numbers are from Noida. Some of numbers are 9873945407, 8860340302, 8587826658, 8527525236, 8860429919. I also complaint to IRDA vide IRDA Token Number : 10-11-020243 dated 13 Oct 2011 but IRDA said i send the comp to Kotak division. I got a letter from kotak saying that this is customer mistakes. They didnt taken any action against net ambit noida till now. You are requested to take disciplinary and administrative action against Net Ambit and also direct to KLI for discontinue my policy No. 0184999 and returned my amount till paid with interest to me at the earliest. Thanking you

You are requested to take disciplinary and administrative action against Net Ambit and also direct to KLI for discontinue my policy No. 0184999 and returned my amount till paid with interest to me at the earliest.

Complainant Information
name- jaihoarun