balance deduction from airtel prepaid

My balance of around Rs. 189 was deducted on 10 august, 2010 by saying that it is charged for using airtel live while I don’t have airtel live setting. I use mobile office internet service.
Same problem occur 7-8 months back & they say that it never occur in future.
but it occur again, now I want to close my account or solve my problem permanently & add my deducted balance.

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