Sir, This is to inform you that I Jawahar Lal Sah proprietor of M/s Aamantran, the family restaurant submitted an application to BOI, Sherpur Branch, Muzaffarpur, Bihar for sanctioning of DIC approved loan under PMEGP in Feb 2014. The contemporary Branch Manager accepted my application and processed the same as site inspection, opening of current account etc. After a while March 14 came and due to some bank internal work pressure, march closing & training of the BM as stated by BM, my loan has been pending in financial year 13-14. Later a letter was issued by the bank to DIC for renewal of request for the session 14-15, because session of 13-14 were expired till then. In a course of action the DIC, Bela, Muzaffarpur issued a fresh request letter to the Bank as per request of the BOI, Sherpur Branch, Muzaffarpur. After keeping the request letter for a long and giving repeatedly assurance for sanctioning of loan the bank has harassed me a lot. And in the month of August the bank refused to sanction loan and sent a refusal letter to DIC without knowing the facts and figure on the given points and commented as: 1. The name of the BANK written in DIC Application is not clear 2. The application does not come under my work area 3. The restaurant is in fully running states. Against the first point I would like to ask from bank if BANK name is not clear on application then how there have been ongoing communications among applicant, DIC & bank since February 14. Against the second point I would like to ask from the bank if the application does not come under the branch area work then why a letter has been issued by branch to DIC for renewal of request letter in new session 14-15 and opened a current account of application with a assurance to sanction a loan. Against the third point I would like to ask from the bank, Do the BM of the concerned BOI branch know what are the requirements of restaurant need and what are present now. I know the loan is sanctioned to start a business not to add up to the business and I apply for the same but because of bank delay I was being late and due to financial pressure on me since my rent has been already started. I started my business with low infrastructure with the help of some private loan with a hope the bank will sanction loan. And now when the restaurant is running with low infrastructure not in a full swing, the bank is saying the restaurant is running in full fledge. I am just mid of the ocean neither I can sail my boat further nor I could back. Why the bank laid me down to this position? Should I waited for the loan by the bank for eight months from feb 14 upto sep 14 and bear the pressure of restaurant rent of amount 2,24,000.00 extra and to hear big NO by the bank. Is it fair behavior of the bank with customer? Is bank solving the financial problems of customers or creating? Because of third point written in refusal letter by the BOI, Sherpur branch the other bank is also not being

Email Id: aamantranrestaurant12@gmail