I, K.Chiranjeevi used beam internet services vide above account no.201446 till 13-9-2013. I am in annual package of BMAX 1110 12M from 29-11-2012 to 28-11-2013 paid Rs,11,100.00. I requested for shifting of my connection on 13-09-2013. Beam Cable technician came and said I am in non feasibility area. After that I request for shifting of my connection several times no response. I requested for close of my connection & refund me amount which I paid. There is no response till date from Beam Cable I have Contacted the Nodal Officer Twice no response. Ticket details for your reference Ticket No:10157480 & 11443033 & 11704948 Date:04-11-2013 & 22-11-2013 &18-03-2014 Ticket Description: Cust asking for the refund and power discount as customer moved to unfeasible area Ticket Priority: Higher Ticket Status: Pending No one contacted me on new ticket 11443033 no one visited my address & closed the ticket saying no feasibility. When i asked for new connection is possible & shifting of connection no feasibility. I have received a call from Refund department Stating that I have Paid An Amount of Rs.11,100/- For annual subscription. I have used the connection for ten Months For which the paid Amount is paid by me is justified. And no refund is possible. She says that My plan is B-Max 999 for which monthly payable amount is Rs. 1122/- for one year it comes to Rs.13464/-. But I have only paid Rs.11100/- for one year . For ten months it comes to Rs.1122/- X 10 months Rs.11220/-. So the amount paid by me in advance is justified for my used period. I have paid the amount in advance not monthly. I paid amount on 24-12-2012. In the invoice it clearly stated I have paid amount for 365 days ( invoice Copy Enclosed) not for 304 Days . And towards Power Discount no discussion is held. I humble request look into this &The amount is to be settled as early as possible with out any delay.
I request for refund. Now the amount to be refunded for my above is 11100/365= 30.41 per day Total connection internet disconnected days 29-11-2012 to 28-11-2013 = 86 Days Amount to be paid is 86 X 30.41 =Rs.2615 Power Discount Amount Rs.1400 Total Amount to be paid comes to Rs.2615+Rs.1400 = Rs.4015.00 As mentioned in my previous Mail for Refund & Power Waiver Discount. And applicable interest
Complainant Information
name- chiranjeevi e-mail chiranjeevi011@gmail