I had purchased an LG LED from Big Bazaar, Visakhapatanam by taking consumer durable with future money in the month of April. Since the first month of purchase the instalment has not been happening through ECS. I has complained to the executive as the ECS has not happened for the month of May, he said it will happen on 15th, where as I has asked them to deposit in the initial clearance which is suuposed to be on 6th of every month. But it didn’t happened for the month of May and no one bother to call me or enquire about the payment for the month of May, except me who was following up rigorously with the future money executive at Big Bazaar Visakhapatanam. Then in the month of June, one of the executive from Mumbai has called up and stated that I has not paid the installment for the month of May and asked me to pay for the two months as there is some issue with ECS clearance. I said I can’t pay for two months. Again in the month of August as I have been shifting to Tirupati from Visakhapatanam, I said I can’t pay by cash every month then the executive has asked me to give 7 blank cheques so that he can deposit the cheque manually and get the things done. Then for the month of September ECS has happened. Again in the month of October ECS has not happened and I paid by cash for two months. Now for the month of November, ECS clearance has not happened and I called customer care and filed a compliant with regard to this issue. I asked them to come up with a solution for this issue and to send the statement against my consumer loan, which doesn’t happened till now. I spoke to your customer care executives Priyanka & Divya. They didn’t able to provide the required details and they say that they had already mailed the statement of my consumer loan, but I didn’t received any kind of mail from them. I had mailed to your customer care which you can see in the below trial mail. I feel you did not bother or care about your customer and your money. I filed a compliant on 21st morning of november and the cheque has been deposited immediately on the same day without information as it is not presented on specified dates. I don’t know how come they deposited the cheque on the date which is not specified by your executive at the time of purchase as either 6th or 15th. This caused for the cheque bounce which inturn will reflect in CIBIL track and I seek a mail response for the same for any further reference that the cheque had bounced due to your mistake. Now, I am tired by running after your customer care helpline numbers and customer care mail id. So, I am stopping all cheques which I has given on the name of Future Capital Holdings Ltd till I get a clear explanation about the issue happened till now and who will bear the penalty charges for the cheque bounced due to presentation of cheque by Future Capital Holdings Ltd beyond the specified dates.

I want to close the entire case with in a single settlement with NOC from them as no one is responding. I want them to be penalised for troubling a customer.

Complainant Information
name- saileshiaf e-mail sailesh.iaf@gmail