To, The Chairperson, Consumer forum, Kolkata, West Bengal. Dear Sir, This has reference to the news published in the Bengali Daily ‘BARTAMAN’ on the 14th of December, 2013. Please treat this as an appeal seeking your help for getting back the amount of money (Rs 1 lac 10 thousand only) paid by Birla Sun Life Insurance Co. Ltd by me and my late husband PURNA CHANDRA MUKHOPADHYAY (MUKHERJEE), both senior citizens, 73 years and 76 years respectively. I give a detailed picture below:- a) Last November 2012, a person named GOURAV KUNDU (contact number- 9933591368) came to me as advised by RAHUL GOSWAMI (contact number- 8100270113) and showed me Identity Card. He then insisted me and my husband on investing the said amount on Birla Sun Life Insurance Co Ltd, ‘VISION’. b) He convinced us that we shall be in a position to get back the invested amount along with 11% interest after three years and also get the benefit of u/s 80 C of Income Tax. He also mentioned that our only daughter ADRITA MUKHOPADHYAY (MUKHERJEE), who stays in NEWZEALAND, will be the nominee and supposed to get the entire amount in case of our sudden demise before three years. When we enquired why the said Company is giving such benefit to clients, he told us that this is purely a scheme for senior citizens and the Company has taken a vow to help senior citizens. We trusted the name ‘Birla Group’ and issued two A/C payee cheque viz Rs. 25,000/- and Rs. 85,000/- one by PURNA CHANDRA MUKHOPADHYAY (cheque number- 228987, dated- 7 November, 2012) and by RUBY MUKHERJEE (cheque number- 244461, dated- 12 November, 2012) respectively on INDIAN OVERSEAS Bank, ANANDAPAIT Road branch, Kolkata – 700014, West Bengal. c) After few days a lady called me over the phone and verified our names etc. When I asked her about the terms and conditions regarding the policies, she confirmed the assurance given by GOURAV KUNDU. We were then reassured. d) But when we went through the policies in details, we were astounded to see a completely different picture. Instantly we tried to contact GOURAV KUNDU, but he refused to receive our calls. This happened several times. e) Since then we tried to find out the outlets as told by him, (Salt Lake, Sector V) but in vain. After few months we got the address of an outlet and contacted the authorized person (P-18, Monoj Residency, Scheme- 6, 1st floor, CIT Road, Kolkata- 700054, West Bengal) through whom we communicated with the higher Authorities, but got no tangible results. f) In the meantime my husband (a chronic patient of C.O.P.D, 75 years old) was admitted to Divine Nursing Home, Beliaghata, Kolkata on 7th of December, 2013 and was put on ventilation where he expired on 8th of November, 2013. I, RUBY MUKHERJEE, is now in extreme financial crunch as I had to spend nearly 8, 00,000/- (Rupees eight lac) for my late husband’s treatment. This I have also communicated to the Birla Company. g) In my opinion there is a nexus between the authorized agent

I want to get back the entire money ( Rs 1 lac 10 thousand – 1st premium)

Complainant Information
name- Ruby