I had purchased Samsung LCD 40″ Model LA40D550 from Snehanjali, Malad West , Mumbai on 29.10.2011 vide their Invoice No. 551940. 2 Days back,suddenly the Screen started showing horizontal lines in the upper 6″ portion. The TV mechanic from your service center visited on 12.10.2013 against my Complaint ( For which he charged me 1125/- which is too too exorbitant just to let me know the nature of fault) and to my Shock informed me that even though my TV is not even 2 years old, the LCD Panel has got spoilt and needs to be replaced. I understand that the normal life of a LCD Panel is 50000 hours and since I use on an average 3 hours a day, it should have lasted for about 45 years whereas it has conked off before 2 years which goes to sow that a defective Panel was fitted in my TV. My Consumer ref. NO:8437035566 Complaint N: 461211709 dt. 12.10.2013.

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