This is to inform you that BSNL mobile Services and broadband connection is very poor at Rudraksh Apartment opposite of Arya Hotel, Lalpur, Ranchi in Budhia Complex. In the Apartment almost 500 – 600 families are residing and mostly all of them along with the nearby localities are facing the frequent interruption and tower problem in the vicinity. We are having several connection at our residence in the 7th Floor, Block “D”, out of which BSNL broadband connection on 0651-2532369 in the name of Ritesh Kumar Gupta is not functioning properly and having link failure and network issue problem regularly. Also the cellone connection on 9431172064 in the name of Aloke Kumar Gupta is having zero network in the entire campus. We had earlier also lodged a grievance with the department stating the same problem via Registration no. DOTEL/E/2013/13848 on 7th June,2013 but the case stands closed on 3rd July,2013 stating that the telephone and broadband connection is working but still we are regularly facing the network problem. Due to severe connectivity problem and negligence of the concerned department we are suffering badly and having a cut-off from business and society due to which all our activities and work has come to a stand. We have to bear with weak signal as a result of which we hardly listen to the voice of the person on the opposite side or simply the call is dropped. So, I hereby request you once again to expedite the matter on a priority basis and arrange to restore and fix the problem on a permanent and positive basis without any further delay. Please treat it most urgent.

RITESH KUMAR GUPTA