Hi All, I have an Aquaguard Nova and have made an Annual Maintenance Contract for 2 years commencing Aug 2011 for 2 years, and paid around Rs 2050/- which includes periodic service and replacing of candle-carbons when required. This is clearly mentioned in WRITTEN on the contract with Eureka forbes stamp and hologram on it. Now, when the candle-carbon needs to be replaced, the company is making a mockery of the contract, giving N number of excuses, and not ready the replace the candles. I have called up the customer care more than 10 times and escalated to all possible levels, but all that is useless. The below local franchisee said it is Aquaguards fault, and he cant do anything. Sanjay Gawle: 9833919371 Lakshmi krukpa Service Sangharsh Nagar The customer care asked me to contact the below person and said he is Head of Andheri Anil Tirlotkar 7498243365 Now, when I talked to this person he talks very rudely and started giving silly excuses, with no Intention to help. On the Aquagard website, there is a contact number for last level escalation, of the so called OMBUDSMAN, who is available only 2 days a month to talk only between 2.30 to 4.30. I somehow managed to get hold of that person, who was a lady who politely noted my complaint and said they will get back. All this looks like a game, and Aquagard is playing a joke on the customer, who keeps on fighting to get the service for they have paid for.

If Eureka forbes is reading this, this is no joke guys.. My contact no is 9930522307, complaint numbers are 72604202, 71847276, 69329704. I would be happy if you can help. If others are reading this.. I would recommend not to buy any Aquagard product, since you are stuck with their service and they keep sucking your money in the name of maintenance, and dont provide any service. Dhaivat

Regards
thatiswhat@gmail