chipkart – product not received no response by company

actually its not croma but u were not having option of chipkart so i have to do it. i ordered a phone from this site on 10/08/2013. Order Details Order ID: 6689 Date Added: 10/08/2013 Payment Method: Pay Using Credit Card / Debit Card / NetBankingEmail: siddharthbansal95@gmail.com Telephone: 8882261235 IP Address: 1.23.103.197 Payment Address Shipping Address siddharh bansal third floor, house no. 55A/1,street no.-8,arjun nagar,sufdarjung enclave,new delhi new delhi 110029 Delhi India siddharh bansal third floor, house no. 55A/1,street no.-8,arjun nagar,sufdarjung enclave,new delhi new delhi 110029 Delhi India Product Model Quantity Price Total Micromax Canvas HD A116 With Free Original Flip Cover – Select: White A-116 1 Rs.13,069 Rs.13,069 Sub-Total: Rs.13,069 Free Shipping: Rs.0 Coupon(SIGNUPRAJA): Rs.-200 Total: Rs.12,869 and they are not giving my money back. i m constantly emailing them but not replying neither picking my call please do something

i want my refund of 12869/- as soon as possible

Complainant Information
name- siddharth e-mail siddharthbansal95@gmail.

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