A day before and a noon after a memorable evening with India’s leading change activist, Anna Hazare ji; we came in touch with a bunch of after-sales professionals, who remind us that corruption and decadence, is not just in the governance of our country. It is a strong malignant virus, which is prevalent in corporates and businesses as well. It needs to be dealt with great strength and resolute willingness. The corporate sector has created many hiding holes, for several languishing and opinionated managers, who ride free on the backs of their hard-working colleagues. (They’ve been getting away scot-free too!) OUR INTENT AND SUPPORT: Being residents of Greater Kailash Part 1, New Delhi, and being very active in Community Welfare for over four and a half decades, we are concerned about the issues of Consumer Welfare, and Awareness, and would like our fellow residents and neighbors, including co-investors (those who have brought products from Croma Retail Outlets/ Infiniti Retail, India) to support us with their signatures, as well as through the social media, to highlight this issue. We would also request consumer organizations, within the country, and abroad to take up, and help us wake many such ‘indifferent’, and ‘insensitive’ consciences from their ‘Sunday Siestas’, and ‘Employment Sabbaticals’. Furthermore, we ask our veteran Media Comrades in India, and many friends from New Media to propagate these issues, and start exposing these management tyrants who are destroying the ethics of corporate businesses, and trading. Their ways of conducting their professions, and their ‘free-ways’ with words could be the reason why we’re still a ‘developing country’, and a motive why we must come together, to weed them out, with a strong rake, if we, as a people, wish to lead, and inspire a world audience. OUR CASE: After an agonizing week of following up, with a pompous Service Management Head, who seems to have be sworn to his seat, by favoritism, and not qualification; we have been pushed to take the stance of going public, and will also put a legal claim if misbehaved with, ignored, or mistreated, in the same arrogant way, again, by any other senior management professionals, or directors of Infiniti Retail. We will have to end our forbearance, and shall be forced to forego our compassion. NOT QUALIFIED TO SELL As all customers are, we, too reserve the right to be served with a smile, especially when we are paying for it. But, do you, as retailers, have the justifications to sell an electronic product to your customers without knowing how your products work, and how they are to be repaired? NOT QUALIFIED TO SERVICE The two engineers who visited us, one yesterday, and the other one today, both seem to have ‘zero-product knowledge’. Your Service Manager, and your Assistant Manager (Under Zonal Manager’s) defense make no sense. When you sell a product, your team, needs to be pr

Complainant Information
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