Dear Team, As per your website mentioned these commitment but you have not consider any one commitment with us so kindly checked for the same and provide the our money… Refund & Cancellation Our prime motto at Datawind Innovations Pvt. Ltd is to serve our customers at the highest desired levels. After your purchase, if you are not completely satisfied with any item purchased from us, we will be glad to refund your full money without any quibble. There is no risk when you are buying on Datawind Innovations Pvt. Ltd. Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

Guidelines Cancellation Policy: Datawind Innovations Pvt. Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. Refund Policy We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that: The item may be damaged during transit. To contact Courier Service within 48 hours also inform our technical support number 0183-2581330 with all details. We’ll deliver replaced item after verification. Or there might be a manufacturing defect then the Manufactures Service Policy will apply. Or that a wrong item is delivered to you by mistake. We will do replacement of your item as early as possible with no extra shipping cost to you and will accept the wrong item picked up by you in the original packed condition. If in above cases, we are not able to replace the original product ordered by you due to unavailability then we will offer you an alternate product and if that is not acceptable to you then we can refund the money and make the earlier transaction void. Refund: Refund can happen through Datawind Innovations Pvt. Ltd. Write to us at refund@datawind.com before shipment of product, customer can avail full refund. Write to refund@datawind.com with full payment details. After shipment, Customer will be charged a 20% restocking fee if the product is received back within 15 days of original shipment. After 15 days of original shipment, no refunds will be offered, and customers can resolve issues through the normal warranty process. Cancellation charges of Rs 500 will be levied if payment is made online. Shipping Policy We currently offer FREE DELIVERY on all online paid orders. You need to pay shipping charges of Rs. 300 on COD orders. The large majority of our orders are shipped within 5-7 working days of the order, and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. Warranty Policy This PocketSurfer (Product) is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and Conditions: 1. The limited warranty for the Product & Accessories extends as per given table below from beginning on the date of the purchase of the Product. TABLET & HANDSET BATTERY / CHARGER / OTHER ACCESSORIES 12 MONTHS 6 MONTHS 2. The limited warranty extends to the original purchaser of the Product (Customer) and is not assignable or transferable to any subsequent purchaser/end user. 3. The limited warranty extends only to Customers who purchase the Product in the India. 4. During the limited warranty period, Datawind Innovations Pvt. Ltd. will repair, or replace, at Datawind option, any defective parts, or any parts that will not properly operate for their intended use with new or factory rebuilt replacement items if such repair or replacement is needed because of product malfunction or failure during normal usage. No charge will be made to the Customer for any such parts. Datawind Innovations Pvt. Ltd. will also pay for the labor charges incurred by Datawind Innovations Pvt. Ltd. in repairing or replacing the defective parts. The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including farming, and any non-operative parts. Datawind limit of liability under the limited warranty shall be the actual cash value of the Product at the time the Customer returns the product for repair, determined by the price paid by the Customer for the product less a reasonable amount for usage. Datawind Innovations Pvt. Ltd. shall not be liable for any other losses or damages. These remedies are the Customer exclusive remedies for breach of warranty. 5. Upon the request from Datawind Innovations Pvt. Ltd., the Customer must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.

Regards
GARGENTERPRISESICS@GMAIL.