Dear Sir, This is Kunda Akshay Bhat we have taken a Home loan form DHFL in Jan 2014 on the interest 10.15% for 30 years & paying the EMI’s on timely manner. My loan account number is 1102. My complaint is “Why new customer is getting low rate of interest i.e 8.35% & old customers are being charged ROI upto or above 10.15%. It means once customer is closed bank can take full advantage of that customer. When I asked the question to Sales Executive/ Customer care Executive they dont know why the rate of Interest are different for Old and New Customer. I also asked don’t you think being an old customer I am a Valuable customer to the bank and if I wont get the same service which the new customer is getting from the bank so why would I continue with DHFL and I was literally shocked when he replied ”you can go ahead with the BT as we cant help you. Request you to please help me in this matter regards, Kunda Bhat

Regards
kundabhat08@gmail.