Dear Mr. P K Sharma,

This service request is already 5 days old. Please inform when you will do the needful and return the machine. I hope you are not implying that I have done made a mistake by reposing my trust in EPSON.

By such long waiting period and delay in serving the customer, you are creating CUSTOMER DIS-SATISFACTION, which no company can afford. I hope you understand this and you will try your best in getting machine repaired on TOP PRIORITY.

Regards
Sameer Vip
RKV International