II had made annual contract with Eureka Forbes through Invoice No. 22373454 dt. 11.08.13 for “Designa” model water filter. It was explained by the executives as well as written in the contract that within the year, the Cartridge would be replaced twice in the year free of cost and two minimum services would be given free of cost . Apart from this, any other repair/replacement would be done free of cost. However, no service has still been provided to me. In the last month of July, some executive from their organisation called me for services. When I explained that I have received none of the two cartridges, it was told that the previous franchise had to do that, but they have left the franchise. Hence, they were not in position for giving the cartridges. However, they said that they would sent their person for remaining one service {one cartridge replacement}, and resolve the problem of previous cartridge with the company. After so many follow-ups, ultimately, their person turned up on 10.08.2014. After arrival, he enquired me whether I would make a new contract for the future year. Just like previous occasion, he assured for 2 cartridge replacements in one year free of cost. I told him that it would be intimated him later. But he should first complete the job he had come for. After cartridge replacement, he asked me for contract. I told him that I was already under cover of the scheme and he had to provide me one more cartridge very soon. He told me that the previous franchise company has fled, so they cannot help. All my persuation to reconcile went in vain and he took away the new cartridge installed in my machine. I called on the helpline 022- 3988 3333, but no Complaint was generated, although it was assured. Then I sent request through “sms”. The follow up Activity No. 0090103xxx with complaint 0077646016 was generated for my registered mobile No. 8898260xxx. Till now, I tried to resolve the problem through calling the Mumbai {Lower Parel Office No. 91 22 3044 9700}, which has never been picked up. Thereafter, two or three times, I also received some mobile calls, claiming to be from Eureka Forbes, who repeated the same story that they could not do anything as the contract period had expired and hence I should renew the contract. It is also brought to your kind notice, that none of the so-called executives narrates his/her name/designation/Employment Code even when being asked. Even the person who visited my house did not bear any I Card/employment No. They willfully use to call from different mobile no. Hence, it is difficult to know the authenticity of them, which is dangerous from safety point also. I am deeply aggrieved by this harassing and deceitful attitude of the company. It was the duty to the provide me the services with same respect they pursue for renewal of contract, which they failed in. Apart from this fact, I have been cheated of the contract amount as well as to face a lot of harassment by the company.
Economic compensation of Rs. 50,000/- for the loss occurred due to financial and mental torture. Apart from this, the company should be black-listed in India for denial of contract. Here I would like to add that at the time of purchase, the company had to provide one free cartridge free of cost to me within a year, but tried to dishonor the same. That time, like this time, I had to fight a long battle through telephonic calls and then only that cartridge was provided. This is the modus operandi of the company to cheat common people. First they convince for purchase Water Filter and then for renewal of contract. But cheat people by not providing the after sale service or service as prescribed in the contract. They wilfully call after expiry of the tenure of service and take some or other excuse. In this way, this company cheats crores of rupees from common people, as most of the people have to give up after such harassment.
Email Id: dipakcbi@yahoo