Dear Sir,
I had bought Tata Whiz Photon Plus from patratu on 20.07.09. and from 25.07.09 I had register two complains to tata indicom coustomer care Complain No 182269041 & 183934011.for changing of Modem Tata Photon Whiz and extension of free subscription of 2 months.Tata coustomer .They had taken too much time for changing the moden after complaing to Nodal officer.
After a long interval I had received New Tata Photon Whiz on 14.09.09 .I had not use any internet from date of complain till date of receiving of new Tata Photon Whiz.
I had talked to Nodal officer but i am not satisfy by their answers.
I only wants to know that i had not use internet from 25.07.09 to 14.09.09
which is my free subscription period till 20.09.09 .Why 2 months subscription period not further extended
How contract is given to tata teleservices to provide service
As system generated mail rejection from AppellateAuthority.jk@tatatel.co.in for complaining is rejected.
Plese do the need full action at the earliest.
Complain aginst Tata teleservicesThursday, 24 September, 2009 9:31 AM
From: “Gaurav Bhargava”
Gaurave Bhargava
Engineer Projects
Jindal Steel & Power Limited,Patratu
— On Thu, 24/9/09, Gaurav Bhargava
From: Gaurav Bhargava
Subject: Complain aginst Tata teleservices
To: AppellateAuthority.jk@tatatel.co.in
Date: Thursday, 24 September, 2009, 12:18 AM
Dear Sir,
I had bought Tata Whiz Photon Plus from patratu on 20.07.09. and from 25.07.09 I had register two complains to tata indicom coustomer care Complain No 182269041 & 183934011.for changing of Modem Tata Photon Whiz and extension of free subscription of 2 months.Tata coustomer .They had taken too much time for changing the moden after complaing to Nodal officer.
After a long interval I had received New Tata Photon Whiz on 14.09.09 .I had not use any internet from date of complain till date of receiving of new Tata Photon Whiz.
I had talked to Nodal officer but i am not satisfy by their answers.
I only wants to know that i had not use internet from 25.07.09 to 14.09.09
which is my free subscription period till 20.09.09 .Why 2 months subscription period not further extended
How contract is given to tata teleservices to provide service.
Plese do the need full action at the earliest.
preceding mails are attached for your reference.
Regards
Gaurave Bhargava
Engineer Projects
Jindal Steel & Power Limited,Patratu
— On Tue, 22/9/09, Customercare Jharkhand
From: Customercare Jharkhand
Subject: FW: Regarding Complation No 182269041 & 183934011
To: bhargavagaurav82@yahoo.co.in
Date: Tuesday, 22 September, 2009, 10:51 AM
Dear Mr. Bhargava
Greetings from Tata Indicom!
This is with reference to your email dated 22/09/09 regarding your complaint regarding Photon+.
With reference to your mail, we kindly request you to provide us your Tata Indicom Photon+ number which will enable us to assist you on your complaint and do the needful at the earliest.
For any assistance please feel free to call us at 121, our 24×7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9234000121.
Our Photon customers can get in touch with us on 1800-266-121(Toll free).We shall be glad to be of assistance.
You can also get in touch with our Nodal Officer Ms. Ipshita Kamra on 0657-6550164 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
You can now pay your bills online, just log on to www.tataindicom.com > Go to the ‘Pay Bills’ section and choose ‘My Account’ and proceed to make a payment.
Assuring you the best of our services at all times.
Thanks and Regards
——————————————————————————–
From: Nodalofficer Jharkhand
Sent: Tuesday, September 22, 2009 2:23 AM
To: Customercare Jharkhand
Cc: bhargavagaurav82@yahoo.co.in
Subject: Regarding Complation No 182269041 & 183934011
Dear Sir,
Greetings from Tata Indicom!
We truly value our relationship with you and regret for the inconvenience caused.
With reference to your email, we would like to inform you that you can get an instant response to any of our queries, requests or complaints through our 24/7 call center by dialing 121 (Postpaid) & 12524 (Prepaid) from your Tata Indicom phone or by writing an email to our customer care id customercare.jharkhand@tatatel.co.in
We are forwarding your request/query to our Customer Care department and they will respond to you on priority.
Please be informed that the Nodal Desk has been designed only to handle escalation complaints and such scenarios where you are not satisfied by the quality of response received from our end. We anticipate your co-operation in this regard and assure you of our best services at all times.
Aside to Customer Care Team: Please address the Customer’s request/query on priority.
Regards,
Ipshita Kamra
Nodal Officer-Jharkhand
Tata TeleServices Ltd.
——————————————————————————–
From: Gaurav Bhargava [mailto:bhargavagaurav82@yahoo.co.in]
Sent: Mon 9/21/2009 11:38 PM
To: Nodalofficer Jharkhand
Subject: Regarding Complation No 182269041 & 183934011
Dear Sir,
After a long interval I had received New Tata Photon Whiz on 14.09.09 .I had not use any
internet from date of complain till date of receiving of new Tata Photon Whiz.
preceding mails are attached for your reference.
I had talk to Mr Rakesh Mehata about the not using internet coneection till 14.09.09 and he
assured me that he will forwarded my connection furter 2 months free internet use.
But till date no conformation is received from Mr Rakesh Mehata.
As your resposible persons had no time to satisfy coustomer complain.I had call your
person about 30 times in due period.
This is a frustating feed back from your team.
Please do the needfull action at the earliest.as I had bought Tata Photon Whiz on 21.07.09.
as I had completed 2 months .
Regards
Gaurave Bhargava
Engineer Projects
Jindal Steel & Power Limited,Patratu
— On Tue, 11/8/09, Nodalofficer Jharkhand
From: Nodalofficer Jharkhand
Subject: RE: Regarding Complation No 182269041 & 183934011
To: “Gaurav Bhargava”
Date: Tuesday, 11 August, 2009, 11:16 AM
Dear Mr Gaurav,
We regret inconvenience caused to you.
With reference to your mail, we would like to inform you that below complaint has been forwarded to the concerned department; we are woking on your concern & will get back to you on the same at the earliest.
Anticipating your co-operation in this regard.
For assistance on any other matter, please call our 24×7 Call Center :
1. Postpaid – 121 from your Tata Indicom number or dial 9234000121 from any other number.
2. Prepaid – 12524 from your Tata Indicom number or dial 9234012524 from any other number.
3. Pay Telephony – 1281 from your Tata Indicom number or dial 9234001281 from any other number.
4. Data Card & Photon customers 1800-266-121 from any phone.
You can also email us at :customercare.jharkhand@tatatel.co.in
For faster & better processing of your requests you can also register & manage your account at www.tataindicom.com.
You can also get in touch with me on 0657-6550164.
Thanks & Regards
Ipshita Kamra
(Nodal Officer – Jharkhand)
Fax no. 0657-6699716
——————————————————————————–
From: Gaurav Bhargava [mailto:bhargavagaurav82@yahoo.co.in]
Sent: Monday, August 10, 2009 8:46 PM
To: Customercare Jharkhand ; Nodalofficer Jharkhand
Cc: ravik_2846@yahoo.com
Subject: Regarding Complation No 182269041 & 183934011 Hi
This is Gaurav from JSPL,Patratu. I bought a new tata indicom plug to surf on 20/07/09 from Pataratu true value shoppe. Its worked normaly only for 4 to 5 days after that from 25th of July its totally dead. i raise a comp 182269041 that my modem is not working but your customer care but they ppl said that its server problem in your area and it will rectify on 31st of July. But was having same issue.Again i called them on 7Th of Aug and asked about my compilation they told me its already closed because its auto generated.and gave me new comp no i.e. 183934011 and told me your problem will rectify within 24hours and some person will visit your place.
Mr. Shivkumar (09279026880) from ramgarh came on 9th of Aug and told me that your modem is not working and he’ll come on Monday again around 12:30PM but he don’t come again i called him around 4: pm , he told me he’ll not come for service or any visit because he don’t have LAPTOP and its 40km from hazaribagh.
After that i called on no 06576550232 (its your tatatel office no, Jamshedpur ) one gal received the call and told me that we can’t provide service at your point because its too far from hazaribagh. After that i asked for any Higher authority no she refused.
Now tell me that who will rectify my problem and who will bear the penalty for this .Why i purchased this i don’t know its no use for me. If i stay too far then why u ppl opened TVS(True Value Shoppe ) here and who authorised him to sell all theses products if u are not going to provide service here.
Now tell me the solution for this otherwise will go consumer court and TRAI.
Gaurave Bhargava
9955996189
Engineer Projects
Jindal Steel & Power Limited,Patratu