I had two loan accounts with Fullerton India: 0675250XXX 19220 – Personal Loan, Amount – 50,000, Dated: 16-9-2010 0675202 ZZ011230 – Loan for Motorcycle, Amount – 42500, Dated : 14-10-2009 I have regularly paid my installments for these accounts either through my bank or through direct cash collection by Fullerton agent. Today when I applied for a car loan, which was rejected, on further inquiry I learned that my CIBIL rating shows both of these accounts having due and written off by the company. Today on 22-06-2015 , I visited Fullerton branch in Gwalior and inquired about this discrepancy, Fullerton branch manager was not able to provide me with any information He was also not able to explain to me as to why was I not informed about these dues (if any) and how can the company write-off the loan, or settle a loan (Rs.1513 and Rs.2687 respectively) , without informing the client. I have no written communication in this regard. The Branch Manager went to the extent of saying that following up with clients is not companies responsibility and clients should follow up with the company. In this situation my CIBIL rating has been badly affected and I am not able to apply for a loan, no bank is considering my case. I have raised a dispute with CIBIL vide Dispute ID – D000124539 for keeping me in dark and taking financial decisions on my account without my consent and providing information to me. This mail is to seek your guidance on how will this issue be resolved and my CIBIL rating be back to normal again. It is saddening that such measures and accounting is done by a financial institution without the information of the client.

I demand Immediate correction in CIBIL Score.

Email Id: zohrarian@gmail.