FUTURE GENERALi totally cheated at all. Description is in subject line, the Car FIAT PUNTO, that is under 1 year manufacture warranty as well as under comprehensive insurance coverage with premium of INR17 K from FUTURE GENERALI. As my car got stalled in water flowing main road due to heavy to heavy rain on 10th Sep 2013: 8:30PM(now 37 days over) where due to not getting approval by Insurance company Car was parked while filling passenger and machine section were filled with water as it is, then on 18th Sept I ask with workshop to desmental and start work on Car to save it As for just information, my car was behind a slow moving vehicle. Due to slow speed Car started to give feeling of jerked 3-4 times in water got stopped. In this duration, I felt hardness in machine as well as accelerator was giving hard presence. Now in case of accidental(here due to flood/inundation), where manufacture warranty don’t cover the damages, the coverage was must suppose to get covered by Insurance company. While (1. Car is under manufacture 1st year warranty and under comprehensive insurance and (2. Case is of Damages of in-build parts of machine, not accessories. Motor act clauses 1st and 2nd describe clearly that warranty covers all faulty parts and labor charge of computerized/electrical/mechanical or passenger compartment in case of general conditions. But due to water of inundation or flood, if damages get occurred, direct it become subject of coverage under insurance company and will have to bear as per below.
About Coverage’s (1. Vehicle damage: This benefit covers any damage to your vehicle on account of an accident, burglary, theft or housebreaking. It also protects your vehicle against damage due to fire, lightning, self-ignition, explosion, riot, strike, malicious act, terrorism, earthquake, flood, cyclone and inundation(water level increase). This cover encompasses protection against any damage caused to your vehicle while in transit by road, rail, air, elevator and lift (2. Third party liability: This benefit protects you against any third party liability that you may incur due to the death of, or bodily injury to, any person; or damage to property. The policy also covers the legal expenses you might incur to defend this claim. This is a mandatory insurance coverage for your vehicle
Inspite of having large amount of premium paid of INR17K, ‘FUTURE GENERALI’ totally shown ir-responsibility in this case by offering INR 4K out of total INR 38K that shows company totally pulled out it’s hand from the accidental expenses. It is a very disappointing event for me where Insurance Company like ‘FUTURE GENERALI’ (who claims their support the customer during such incidents) gets back and defends themselves on an unrealistic basis. Therefore, I am clearly rejected the proposal from FUTURE GENERALI side and on 12th Oct I paid all money from my end.
Earlier Resolution Given
At the outset we are sorry for the time involved in resolution of your complaint. The additional time was required with the view of assessing the case thoroughly as we wanted to carefully consider all the possibilities & be fair in our decision. Your patience is highly appreciated. We would like to take the opportunity to explain the findings of the said claim as stated below; · The claim “CV312058″ was registered with us on September 11, 2013. We immediately deputed Mr. Suhas Pharande, an independent loss surveyor to ascertain the facts and circumstances of loss. · Basis the complexity of damage and to assess the loss further, it was advised to dismantle the engine. Upon inspection of the dismantled engine it was observed that the engine is in locked-position, which we understand is due to phenomenon of “Hydrostatic Lock” that was explained in details to you over e-mail date September16, 2013. To maintain transparency in claims-settlement, the matter was once again explained to you during the joint-meeting held on September 27, 2013 between yourself and Mr. Raju Patvekar (Manager-Claims) at the repairer’s premises. We had also explained our part of liability as per policy terms and conditions. · We would once again reiterate that a damage to engine components is aggravation of damages as which stand under exclusion of policy condition no. 4, which states that: “The insured shall take all reasonable steps to safeguard the vehicle from loss or damage and to maintain it in efficient condition and the Company shall have at all times free and full access to examine the vehicle or any part thereof or any driver or employee of the insured. In the event of any accident or breakdown, the vehicle shall not be left unattended without proper precautions being taken to prevent further damage or loss and if the vehicle be driven before the necessary repairs are effected any extension of the damage or any further damage to the vehicle shall be entirely at the insured’s own risk.” · Accordingly the damages to the engine were not admissible under the purview of policy terms & conditions. The following damages which were concurrent to cause of loss have been allowed under the policy purview. ð Cleaning and Flushing Charges will be covered. ð Labour charges against Cleaning and flushing will be covered. ð Replacement/overhauling charges towards the “Alternator” and “AC Compressor”, if confirmed to be damaged in due course of repairs will also be admitted, subject to deduction of “depreciation-clause” as per terms/conditions of the policy. We will request you to carry out necessary repairs of the vehicle and submit us the Original Repair-Invoice and Payment-receipts to enable us finally calculate our liability in line with policy terms/conditions and arrange disbursal. While we understand that you had certain expectations to be fulfilled from the policy, we assure you that your claim has been fairly assessed under the purview of policy terms and conditions. We would like to share that we as an insurance Company we are the custodian of the premium pool received from all customers and therefore have the dual responsibility to ensure that when we pay out a claim it is neither short of our obligation nor in excess of it. This is necessary in order to ensure that we are able to settle all admissible claims as per the coverage extended. Through the resolution provided in this communication, we are sure to have addressed your concerns. The Grievance Redressal office assigned to this complaint is: Name : Ritesh Sharma Designation : Branch Manager We have enclosed with this email a copy of the Grievance Redressal Procedures of our Company for your kind perusal. It explains the recourse that you may take in case you are not satisfied with the resolution. Yours Sincerely, Customer Care Team. Future Generali India Insurance Co. Ltd.