Godrej EON Refrigerator – Customer Service

Myself Akil Shaikh i reside at bhandup service number 9321717768 under my fathers name Iqbal Shaikh..want to bring u to your notice the ignorance done by your service centre for bhandup. I bought a an eon refridgarator last year in october and since then it has been repaired for 6 times for issues like timer,gas kit,cooling issue which is not stable..and during last visit of your tech i was assured in writing on a godrej letterhead undersignd by ur Sr executive Ankit Mahajan that if any issue happens further he will replace the appliance straight away bt when when on 18 oct 2014 when the appliance again started playing up it went completely dead for 5 hrs .

I reported this to your service centre and spoke to ajay the supervisor about dis. they sent me a tech for checking it and he found it faulty and when i tried calling for getting my appliance replaced Ankit didn’t anwr my call neither he called back after leaving him a message .then on on 19 oct 2014 again cooling problem startd and i got tha same tech Rajendra for fixing it and he assured my mother that it is faulty..i spoke to ajay and he told me he wil not replace it so is it like u all guys are joking with us that means the letter which ankit gave me is a lie for replacement..there is no co ordination and al are playing games wid me and my time..i belong to a poor family and stay in a slum that doesn’t means u all wil ignore us like any thing..and i was at work today and my mom got a call from service centre saying that u can get a fridge bt u have to pay for it..i want an explanation on all the inconvenience me and my family been thought in regards to your worst after purchase service and fake written promises we r not mad to repair it every now and then what if my warranty goes expires do u expect me spending money on dis stupid scrap ..Please help me or else i have to take dis matter to consumer court and m darn serious about it the level of frustration and inconvenience that i have been thought is very high there is no help from your service center and ya 1 more thing i don’t want it repaired further please replace dis appliance.

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