Dear Sir,As per requirements of Apollo Munich health Insurance company, I have sent the supporting letter to Apollo Munich team regarding my Treatment for reimbursement.I have taken policy from Apollo Munich on 4th May with Policy No-1000389743 on 4th May and claimed the hospitalization reimbursement in the month of Aug- 2013 but since from past 3 Months, my claim was not settled by Apollo Munich Health Insurance and after 3 Months, they have closed my case via FHPL team, the CaseID is-139756 on 2nd Dec-13 at 1:25 PM, which was pending with them since from past 3 months and although it has not been resolved till now from their side.. This people are disturbing me again and again by asking the same repeated documents, They have sent me Query Letter dated 14th Nov-2013 in which all the pending documents were in RECEIVED STATE but as soon as i have shooted an email to Apollo Greviance Team on 19th Nov-2013 morning, they cleverly sent me another 19th Nov-13 Query Letter in which some documents were in PENDING STATE.Every time they are raising unwanted queries again and again,please take a concrete action for the same. If any one is on the bed and Apollo Munich Health Insurance Company Limited are arising unwanted queries ,it is very shame full that they are increasing the complexities to the patient to a great extend. I’m requesting you to please look into the matter, as it is a problem of every policy holder. With Best Regards Zeba Khan Apollo Munich Policy No-1000389743 Cell:-91-8055706013
Please help me to process the claim and charged some penalty as well to them since they haven’t processed the claim on due SLA.
Complainant Information
name- sameerofmact