Home Loan Not Processed

I have submitted all the doc on 3 march-2016 alone with fees rs. 3000 . My file no is 0000001 of punjab’s ludhiana region situated at gill road. Your executive told me me process my loan in 10 days with 10.75% rate of interest. He has charged rs. 20000 as too many charges of the company. Till the time he is not picking my phone. Tell me what should i do?

Regards
gulshan_2014@rediffmail.

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