How much time does TOI need for a simple transfer ?

I’ve have a prepaid annual subscription of TOI+Mumbai Mirror under the name of Pranav Deshpande(my husband, mob no 99202886XX). Having paid Rs.1050 by cheque through Adrash paper stall at centuary bazar, worli in November 2013, I shifted to Thakur complex,kandivali(e) in Feb 2014.

I put a request of transfer of my subcription on 18th Jan with the Times consumer assistance with MS. Seema which according to me as well as her was well in advance.

To this date no such transfer has happened. I am paying again for the newspaper over here for the last two months..

Even after various reminders all went on deaf ears..I even provided Ms. Seema with the code of the kandivali paper agency guy… still she always told me that the request has just been forwarded ahead and the concerned department isn’t responding..

Why should i pay double when i have already paid in advance. How much time does Times of India need for a simple transfer.

Yours sincerely,
Sampada Deshpande

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