Hi, On Sep 22, 2013, I got an SMS about an online transaction made by using my ICICI debit card to fitnessone web site. When I called back the customer care immediately about this, they have confirmed that a transaction is made and since I did not made this transaction.I am not in India at all. They have asked me to raise a complaint in police station, my husband has tried in 4-5 stations, they did not take this as he is not the owner of the card. So customer care people advised to send a written complaint as a scanned copy and I did the same. They said they will inform me about the updates/progress. So far i did not receive any communication and today 08-Dec-2013, when I called them, they said the request has been closed as it is a card&pin transaction. On the day of transaction only I inquired with the web site to which the payment has been done, they said they did not receive any payment. The action ICICI has taken is very poor and they did not investigate it properly they did not inform the customer about any progress. When spoke to the customer care they said that an investigation officer will call in 2-3 business days after the service request. But I have not received any call from them. Please take action on this. The SR#284147458. I am in Sydney now, for any further communication you can either call me or send your contact details on my email, I will call back. Or my husband also can provide details.

I want the details of the transaction, from which IP address this has been made and I want my money back.

Complainant Information
name- vasavi