I am totally unhappy to see the poor and pathetic customer service from ICICI Bank. Nothing has been done for reverting wrong transition which has happened. I am not getting any support from bank, ICIC is saying I have to take up with beneficiary IDBI and IDBI is telling I have to take up with initiating branch. I am a customer of ICICI and not IDBI The wrong transition has happened because of malfunction in ICICI Internet banking site, which I have immediately informed in nearby branch. Also given written request. This kind of non-customer centric response will surely impact your brand image. My account Number 018201524366. Transaction Date 19/01/2015 Transaction RemarksBIL/000709324345/NchgRs5.00STRs0.62 Withdrawal Amount (INR)19,005.62 Payee Account Number0717104000031222 Bank IFSC CodeIBKL0000717 Payee Bank NameIDBI BANK LTD. Payee Bank BranchNO, 14TH EAST CROSS ST, GANDHI NAGAR,VELLORE-6 Payee Bank CityVELLORE Account Type:Savings Payee Bank Zip Code0 Payee Bank CountryINDIA

Regards
vibin.jacob@tatamotors.