Idea 3G / 4G Mobile Data Issues Unresolved

Dear Sir,

I Mizanuddin Sha a customer of your Idea Cellular Service with mobile no. 8482XX7788. On 9th July, 2016 I mail a complain for Data Package Issue to your customercare @idea. adityabirla.com . from that day to present they cannot resolve my problem. In that time they always excuse me the It’s a system issue.

But, in the same reason I not pay my bill of previous month. In that time a call from your customers care and told me to make payment, also told no issues come from that month. But, same issue arise from this month also.

The issue is, I used postpaid plan infinite 299. In this plan you provided 750mb 3g data, 500 munite local talk time to any network, and 200 sms. But I mainly used data pack of this plan. After used of mobile data, a massage come how much I used in that particular period. But never so how much data I allready used of my data pack. From your I got a message where mentioned that your high speed data quota completed, but in the same time I dyal USSD code *121*44# that give me other details. In that case when I talk with your customer care executive. Your customer care executive told me your USSD code is wrong. When I asked your executive provided me another two USSD codes are *121*45# and *121*4#, after dailing both two USSD codes, the result was same as before.

And that’s why I not pay my last bill. But when I talk with your customer care executive they pressurized me for payment.

So, for that reason I came to you, and I believe that, you will be resolving my problem.

I provide you all e-mail reference ID, that I send your customercare@idea.adityabirla.com.

1) E1-68785659654 Dated on July 9th ,2016.
2) E1-69150191645 Dated on July 14th, 2016.
3) E1-69847241737 Dated on July 24th, 2016.
4) E1-69948454976 Dated on July 26th, 2016,
5) E1-69948454955 Dated on July 26th 2016.
6) E1-71608191930 Dated on Aug 19th 2016.

And also I provide you all the documents with attached this mail. Hope, You will realised my problem and rectify that asap.

Mizanuddin Sha
Graphic & Web Designer

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