Dear Sir/ Madam, Please note that we had travelled to Adlabs Imagica on the 5th November 2013 and we came across several difficulties with the transport to and from Imagica. My Booking No. is T514572(Large family with Car) booked on 3rd Nov 2013. We took up the package that states we will be picked up from our home, and transported there and back. However, unfortunately, no pick up came at the designated time. Following that, we tried numerous times to call their office, but the office does not open until 9 am, and our pickup was due at 7 am! As our whole family, which included 2 working adults who took leave, and a couple from Singapore, had planned to make this trip on the day itself, we decided to rent out a car in the short span of time and drive down to Imagica. This of course costed us 6000 (car rental) + 500(driver charges). We had to get a bigger car to cater for our family, 6 adults and a 2 year old. This was a big issue for us to arrange for a big vehicle with a driver in that short time. When that was eventually done, and we were on our way to Imagica, we called the company as it was already 9 am. We were disappointed to note that the car had “forgotten” to pick us up, and it was worse when we were not offered any sort of compensation. Eventually we spoke to Mr. Robin Augustine who offered to refund the amount for the car. However, this has not been done till date even after n number of follow ups through phone calls.I have spoken to all the people out there but didnt get any positive response. They kept my phone on hold for long. We are really disappointed with this type of customer service from an international level theme park. Please ensure that my problem is solved as soon as possible. Thank You, Akshatha Kalpesh Rathod

i want apology from them and compensation for providing such worst customer service

Complainant Information
name- Akshu