Dear Sir/Madam, I had made a booking on the goindigo.in website for Bhubaneswar to Hyderabad, date of travel being on the 1st of January 2014. The date of booking was 19th of November 2013. the booking reference number for the same was D92QMQ. I received a call from the indigo call centre on the 19th of December 2013, stating that the payment for the booking has not been successfully processed and giving me time of 24 hours to process the payment. At that point of time, I was in a remote location in ORISSA where I did not have internet connectivity nor could I access any Airport within 24 hours to make the payment in person. Hence I called back the call centre to understand what are the options. I was told that the booking will be held back till the 28th of November 2013, post which the seat would be released. Accordingly I went to the Bhubaneswar Airport on the 21st of December 2013. But to my surprise I was told that the seat had already been released and I was asked to contact the call center for any furthur queries. Then I called up the call centre (on the 21st of December 2013 ) and explained by query to the executive called Sharat. He said that he is making a fresh booking for the same (booking reference number- J4WEUC) and said that the team would do an investigation on the commitment given by the executive who had conversation with me on the 19th of December 2013 and would revert back to me in 24-48 hours. Since I did not get a call back from the Indigo call center team, I called back again on the 22nd of December 2013. I had a word with an executive named Anjali. Anjali informed me that the second booking has also been released. She could not give an answer as to why this booking has been released, but she extended the booking. When I insisted on speaking to her supervisor (Faizad) she tried to put me through to him but he chose not to take my call. I was forced to be online for 40 minutes without any results. I was given an assurance that my matter would be resolved within 24 hours at max. this did not happen. I again called up the next day i.e. 23rd of December 2013 and had a word with Chaitali who gave me a commitment that it would be resolved withing 15 minutes and somebody from Indigo would call me up and give a confirmation. It has been 6 days since then and still nobody has called back. I am frequent flier on your airline and head the finance of multinational organization and would expect better treatment than this. I am being harnessed beyond imagination and am contemplating going to the consumer court for the same and seek compensation for the mental trauma I am going through. Request the resolution for my query at the earliest and action against the insensitive call centre executives I have been interacting with.

I need a ticket on the same date at the original price it got booked earlier or compensation for the same.

Complainant Information
name- sabyasachi