I am sasianand from chennai using a SBI GOLD AND MORE CREDIT CARD NO.4377486994941068.On December 17th 2012 my credit card was debited RS.12,000 without my authorization through ICIC PRUDENTIAL LIFE MUMBAI.On the same day I have made a telephonic complaint no action was taken by the sbi card.so I made a complaint through email on the following dates with ref no namely 1.march 5 2013-Ref no-caseID=006-374-927(KARTHIK ROVER VP CUSTOMER SERVICES),2.march 8 2013-ref no-caseID=006-374-941 3.march 12 2013-ref no-caseID=006-374-941(NAGALAKSHMI NODALDESK,SHOBHN SHARMA CUSTOMER SERVICES) 4.april 23 2013-Ref no-caseID=006-497-484 5.OCTOBER 18 2013-Ref no-caseID=006-956-199(NZAM MANAGER NODAL OFFICER) 6.OCTOBER 18 2013-Ref no-caseID=006-956-199(VEENA JENIFER NODAL DESK).After all this numerous complaints I have made a complaint to national consumer helpline on 11/06/13 docket no.426443951313.

After all this numerous complaints only Rs.12,000 is credited(Reverted) on 08/01/2014 but the charges charged due to this Rs.12,000 is also not reverted.Till then they are putting the fine for that unpaid amount and they are sending the bill monthly and their collection persons calling me to my mobile and torturing me regularly.They also not taken any action against my dispute complaint.Sir please kindly take action on this problem by clear all the charges charged because of the unauthorized transaction.on JAN-13 BILL I have purchased for Rs.545 and unauthorises transaction of Rs.12,000(17/12/12) of this I have paid Rs.630(31/01/13)(EXTRA RS.85).ON FEB-13 BILL I have purchased for Rs.681 and I have paid Rs.862(05/03/13)(EXTRA RS.181).ON MARCH-13 BILL I have made a balance transfer of Rs.38179(21/02/2013)(debit),balance transfer processing fee Rs.763(2% 0f balance transfer)and).ON APRIL BILL I have not made any purchases.ON MAY BILL I have made a payment of Rs.35992(26/04/13)(total balance transfer amount to be paid Rs.38179)Already I have made extra payment of Rs.85(31/01/13),Rs.181(05/03/13),Rs.1924(05/04/13).Total extra payment Rs.2190.PAYMENT RS.35992+RS.2190=RS.38182.ALL THE PAYMENTS MADE ARE REFLECTED IN THE NEXT BILL.SO AS OF NOW I HAVE PAID ALL THE AMOUNTS I WANT TO PAY THERE IS NO CASH AMOUNT I WANT TO PAY TO SBI CARD.FOR ALL THIS I HAVE SUBMITTED THE RESPECTIVE MONTHLY CREDIT CARD STATEMENTS.

Complainant Information
name- sasianand e-mail anandhdece@gmail.