I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved. Lodge complaint to HON’BLE BANKING OMBUDSMAN Chennai, could not taken any action. Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank. Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code Please justify and give your valuable suggestion. With regards G.venkata subbaiah Customer details: name- g .Venkata subbaiah A/C no: 969046670 Home branch: Indian bank ,pallipet branch ,TAMILNADU Card no: 5044339535642170922 Mobile no: +91 8985320456 Mail id: gnithesh123@gmail.com Case details given below: Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant, the following proof provided by Laxmi vilas bank ltd. 1. Detailed audit log/ JP log to the transaction with three preceding and three succeeding transaction 2. CCTV footage not available and machine break down not applicable provided by Laxmi vilas bank ltd. COMPLAINANT COUNTER : As per Laxmi vilas bank EJ proof 1st transaction failed with technical error code: 65 Description: processor not communicating with the modem correctly Possible case: this is normally a technical problem .the modem or the main board may cause the problem. Results: no money is dispersed, screen and receipt display system unavailable. EJ proof: NOV 15, 2012 12:40 003DM439 REF. NO: 232004390573 CRD NO: 5044339535642170922 ACC: TXN: CASH WITHDRAWAL DESC: EXCEEDS DAY COUNT RESP: 65 REQ NOT SERVICED ———- ———- NOV 15, 2012 12:41 003DM439 REF.NO: 232004390574 CRD: 5044339535642170922 ACC: TXN: CASH WITHDRAWAL DISP: RS 10000.00 00 00 20 00 RESP: 00 REQ SERVICED- ———- ———- NOV 15, 2012 12:43 003DM439 REF.NO: 232004390575 CRD: 4688171763004215 ACC: TXN: CASH WITHDRAWAL DISP: RS 2000.00 00 00 04 00 RESP: 00 REQ SERVICED ———- ============================================================================== from: RTI DESK AT CORPORATE OFFICE to: ATMSC_CASH cc: gnithesh123@gmail.com date: Wed, Mar 27, 2013 at 10:11 AM subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg…., mailed-by: indianbank.co.in : Dear sir, we forward the complaint relating to his transaction made in LVB ATM at tirupati. LVB is stating that the transaction is successful. The customer is giving his own comments and stating that LVB is not providing the CCTV footage. We forward the complaint to for doing the needful. Chief Manager (CSC) ________________________________ from: IND MAIL to: “gnithesh123@gmail.com” date: Thu, Mar 28, 2013 at 6:08 PM subject: Your email regarding ATM transaction mailed-by: indianbank.co.in With reference to your email dated 22/03/2013 We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider. This is for your information. WITH REGARDS. CO/CSC

Regards
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