: This is a written complaint against the way Indigo has miserably failed to sort out a simple issue and in turn tried to make advice on bad and dominating note. I put forward a request cited in the appended mail with a hope to sort out a simple issue of changing the name of a traveller as mistakenly booked in a ticket by me. I have acknowledged and acceded my mistake that I have committed and request Indigo to change the name of traveller. However, to my sheer surprise, instead of talking soberly to a customer and taking care of the issue (I am also pretty senior in my field working with a world leader MNC), I was told by one of the senior officials of Interglobe with a dominating and lack of courtesious voice, why I have written the mail, the way it is written is totally bad, what to write and what not to write, how to write. He did not understand the way I was bluntly treated by makemytrip taking the name of Indigo caused me to write such a strong mail with a hope to change things however in vain.

This is hurting, embarrassing and humiliating. The customers at least expect better treatment from service providers, definitely not like this. The solution of the problem is not important, the way the problem and the situation has been handled is a cause of concern. If we, the intellectual customers are managed like this way, god knows what is happening with the common persons. If the senior member of the management of an organization behaves like in such an audacious and arrogant way, the company behaviour and culture surely fall in place in similar fashion. Every representative of a company has certain onus on his shoulder notwithstanding the senior professional. I solicit a strong action condemning this so that such treatment is not replicated any further. Even though the issue is not sorted out, there must be proper way out in place on your behalf.

Regards
sourav.chakraborty2009@gmail.com