1. My RO KENT is in AMC since July 2011 and duly renewed in July 1012 by paying Rs. 2000/-
2. On 14th April 2012, the carbon filter burst for which the complaint was lodged on 16thApril 2012. The complaint was attended by the company on 18th April. The technician told us that along with carbon filter, membrane also needs to be changed even though the TDS was showing 70 on the TDS meter and could have been avoided [which I came to know later].Following the advice of technician, the damaged carbon filter along with the membrane was changed by paying an additional cost of Rs2900/- vide cheque no 409826 dated 18th April 2012.
3. The warranty period of replaced MEMBRANE is 6 MONTHS from the date of fixation.
4. From 18th April 2012 till date their technician has replaced 6 MEMBRANES because TDS in water could not be controlled. It was going beyond 20% and above each day after 15 days of fixation.
5. IN OTHER WORDS THE LIFE OF EACH MEMRANE REPLACED COULD NOT EVEN EXCEED 20 days let alone 3 MONTHS !!
6. Now that once again the TDS of water from RO is increasing alarmingly day by day KENT RO HAS STOPPED REPLACING MEMBRANE.
7. THEY SAY I HAVE TO PAY FOR IT!
8. WHEN Kent Mineral RO was bought vide Invoice no. 7 SM 10000787 Book no. 7SM-0016 Dated.10/07/2010 was installed the TDS was 70 and we were given the assurance that the Quality of water would be the same even during AMC. The Membrane had lasted more than ONE YEAR AND &SEVEN MONTHS!
9. The TDS of tap water now is 2000 and was in fact more when Kent Mineral RO was installed.
10. They keep giving the excuse that water which our tower is receiving is defective water which is destroying membrane.
11. But refuse to admit that either their technicians cannot identify the cause why membranes replaced are getting damaged or they are using substandard membranes.
12. RO water purifiers of other companies in our Tower are not showing this problem but why a renowned company like KENT is not able to handle during the AMC period?
13. If they are incapable of fixing the problem then they should take back RO KENT machine and refund the money invented while buying and all that what was paid as AMC along with the money paid for Membrane and carbon.