I have taken a 5 year membership of Le Royale Holiday Club (in my wifes name Sumedha Agarwal) in November 2011 for which I have already paid Rs.50000/-. However after that no one ever contacted me from Le Royale in this matter and whenever I tried to contact I also didnt get any response. Later some 10 months ago when I again contacted Le Royale Hotel, I was told that some other group has taken over the hotel and asked me to contact Mr. Ram Singhania. I spoke to him on Sept 02, 2013, he informed me that they are going to refund the money in 1-2 months. However till date I have not received the refund nor any update from Le Royale. After that I have contacted hotel and sent email for the refund but every time I was told to wait for another couple of months.

Request you to please look in this matter and advice Le Royale hotel to refund my mobey atthe earliest.

Complainant Information
name- Gagan