Service order no. 7022185756 Lenovo Y500 This has reference to my various interactions with lenovo support team with intarcation Ids 215018878 – with Mr. Kamlesh 215028269 – with Mr. Arun 215018610- with miss Gudia -214975211, 215018324, 214421238, 215018878 – with Mr. Kamlesh and various phone calls I had given my laptop for repairs at Lenovo Powai service centre on 22-04-15 vide Service order no. 7022185756 model Lenovo Y500 having S/N YB 000128420 and subsequently they had order the desired parts for replacement and informed me your laptop will be repaired within 4 working days. I reported back after 4 days but they have informed me the service parts not yet received. I contacted the lenovo support team with various interaction IDs As mentioned above and was assured we will provide resolution within 2 working days. I would like to bring to your kind attention that almost one month is getting over and I did not received my Laptop duly serviced other then false promises like you may get replacement of laptop and it the of head office at Chennai to approve. I am a student and my all project work are pending for last several days. My entire work is highly affected and causing me lots of tension and desperation. I regret to mention that still replacement of parts which were ordered by your authorized service centre vide Service order no. 7022185xxx did not reach at the ASC. I would like to request you if the serviceable parts are not available and almost 25 days are over, I may please provided with the replacement with New Laptop. You are requested to help in the matter and I am tired of writing mails and contacting lenovo support team. Your adequate and prompt action in the matter will highly appreciated. Thanks & Regards Deepam Sagar 983365xxx/ 9999683xxx

AS they are suppose to close the service request within 7 working days. But almost one month getting over and there is still no sign of closing my service request. I need replacement of product.

Email Id: rajsagar22@yahoo