Dear Sir, We had purchased LG Split A/c with Copper make but we were delivered aluminium make model. We came to know when the said A/c started non-functioning and the A/c technician said that this is aluminium make model but not copper make model. Therefore, the said A/c started giving technical problem & became non-functional within a period of one year. It was purchased on 14.5.2013 from Future Retail Ltd. through their dealer Ezone, Near Diamond Garden, K.Star Mall, Sion Trombay Road, Chembur, Mumbai-400 071 vide Sales Order No. 2074017564, Customer Ref. No. 80775912 and Invoice No. 90071258 dt. 14.5.2013 LG 1.5 ton split model LSA5MR25/M 1.5 T2 S SAC and we had paid Rs. 28, 790.10 for copper model but we were delivered with aluminium make model. This is totally a case of ‘deficiency in service’ as we have been charged for copper make model but have been given aluminium make model and this A/c has gone out of order within the warranty period of one year. We hereby request you to kindly take up the matter with LG company officials and extend help to us so that the said Split A/c gets either replaced with new one or could at least be repaired at company’s expenses forthwith for which we shall be highly obliged and thankful to you. Thanks & regards, Mrs Vandana D. Jagasia OM Vaikunth CHS, A Wing, 702, 7th floor, Near VES School, Sindhi Society, Chembur, Mumbai-400 071 Cell : 9892602xxx Email : djjdilip@gmail.com

We request you to kindly direct LG company either to replace the said AC model or get the same repaired fully at their own expenses. We had paid the full purchasing price for a copper make model but were delivered with aluminium make model, therefore, the deficiency in service by the company officials or its dealers.

Email Id: djjdilip@gmail