I would like to draw attention on the yesterday events. I had called LG TV Customer Care Center to know the status as I was informed day before yesterday knight that I will get a call from the service centre. Two of the cc officer disconnected my phone.Third one Mr.Ibrahim cc officer informed me that an engineer of the service centre has updated in his report that customer does not want to get the defected part replaced.I had confirmed over phone that this is
completely wrong and misguiding report . Then he had promised me that I will inquire and will give you call back in 15 minutes and blocked my number (9979XX1982) which is registered with LG.Then from other cell I had connected to Mr.Puneet a cc officer.He informed me that he can not help me.I have to contact service centre and take follow up.

I am very surprised to see such a pathetic response from ccc. No one is interested in my problem. Ccc is only listing to me and they have only one objective how to get rid off customer call.They are least bothered to the customer issue and they are not forwarding issue to the competent authority who can take prompt action and solve the customer issue.customer is harassed by the service centre and getting suggestion from ccc that you have to contact the
service centre only LG company can not do anything.

I am not doing anything by my choice.I am facing difficulty and not interested in changing my TV.This is company incompetency that they are not able to provide the service or change the part of the TV.If this would have been my
choice I would have opted for depriciation offer given by the service centre but in this case company should take a call for replacement of a TV with similar specification and price.

Finally I can say that company is least concerned with the customer issues and service centre and ccc is destroying the goodwill and trust of the company.

I will neither purchase anything of this brand nor advised anyone to buy. I am getting mental harassment and wasting time in following up from my busy schedule.

Vivek ojha/Shefalika ojha