Sir, I am herewith enclosing the total correspondence with HP Consumer complaints. It is very clear that the amount has been deposited to some body’s account , who is nowhere connected to my consumer number. Whom we have to approach to get corrections in DBTL database and get back our subsidy amount to our declared account. I hope the correspondence gives you clear picture about misuse of DBTL. Thanking you B.Tripurasundari Complainant Name : B.TRIPURA SUNDARI Mobile : 9441482668 Email : bva_krishna@yahoo.com Landline : Address : PLOT-75,ROAD-1, ANANTHA SARASWATHI NAGAR, EAST ANAND BAGH, MALKAJGIRI, HYDERABAD State : ANDHRA PRADESH Distributor : SHREYA ENTERPRISES (19649200) Consumer No. : 513499 Complaint Information Reference No. : 13103663 Status : Closed Registration Date : 03-12-2013 10:41 Priority : High Closed Date : 12-12-2013 15:49 Reported By : Consumer Distributor : SHREYA ENTERPRISES (19649200) Subject : Direct Benefit of Cash Subsidy (DBTL) Description : Sir, We are not receiving the subsidy amount into our bank account. Off late I have found with the Gas agency that the amount has been credited to an Indian Bank account, which we don’t possess. I have again got updated the bank details with the gas agency. I request you to kindly transfer the amounts of subsidy for refills booked vide booking no.252011 dated 17/10/2013 and booking no.264955 dated 19/11/2013.Your early action is highly appreciated.
Action History M LAXMI BAI (531470) – 03/12/2013 11:58 AM Forwarded: To: bva_krishna@yahoo.com Cc: shreya.hyderabad@hpgas.hpcl.co.in Message: Sir, As per National Payment Corporation of India (NPCI) reference subsidy Amount credited in your account at Indian Bank, you are requested to confirm with the Bank. DBTL details is given below, Consumer Details Consumer Number 513499 Consumer Status Active Name BHUVANAGIRI TRIPURASUNDARI Address P:75 ANANTHA SARASWATHI NAGAR EAST ANANDBAGH RANGA REDDY Subsidy Quota 9 Refills Delivered 3 Mobile Number PinCode 500047 Aadhaar Seeded with Distributor 468252607436 Bank Aadhaar Seeded Status with HPCL Not Found NPCI Aadhaar Seeded Status (Submitted) Bank : Syndicate bank Last Updated On : 28-11-2013 Advance Amount Paid 435.00(name- HARI SESHAGIRI RAO AND HARI SAVITRI, Bank:Indian Bank,AcNo:XXXXXXXXX79, Branch: -,IFSC:- )[Payment done successfully] Advance Amount Paid Date 18/10/2013 Distributor Details Distributor Name :SHREYA ENTERPRISES Distributor Code : 19649200 Distributor Address:RO NO 29-147/33 DINAKAR NAGAR MALKAJGIRI, NEREDMET Distributor Mobile:- Distributor Phone:- Distributor Email:shreya.hyderabad@hpgas.hpcl.co.in Refill Delivered Details Booking Date Delivery Date CashMemoNo Subsidy Amount Transfer Date Bank Name Benificiary Name Bank A/c No Bank IFSC Bank Branch Name Status 17/10/2013 19/10/2013 170738 626.39 21/10/2013 Indian Bank HARI SESHAGIRI RAO AND HARI SAVITRI XXXXXXXXX79 – – Payment done successfully 19/11/2013 26/11/2013 186056 575.43 30/11/2013 Indian Bank HARI SESHAGIRI RAO AND HARI SAVITRI XXXXXXXXX79 – – Payment done successfully 11/05/2013 13/05/2013 104837
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Complaint No: 13103663 Complainant name- B.TRIPURA SUNDARI Complainant ConsumerNo.: 513499 Email: bva_krishna@yahoo.com Phone: 9441482668 Distributor: SHREYA ENTERPRISES From: M LAXMI BAI (531470) Subject: Direct Benefit of Cash Subsidy (DBTL) Description: Sir, We are not receiving the subsidy amount into our bank account. Off late I have found with the Gas agency that the amount has been credited to an Indian Bank account, which we don’t possess. I have again got updated the bank details with the gas agency. I request you to kindly transfer the amounts of subsidy for refills booked vide booking no.252011 dated 17/10/2013 and booking no.264955 dated 19/11/2013.Your early action is highly appreciated. —————————————— B.TRIPURA SUNDARI – 03/12/2013 02:08 PM Sir, Thanks for immediate reply. With reference to your reply subsidy has been deposited to somebody’s account, which doesn’t match with name and as per your statement says Indian Bank HARI SESHAGIRI RAO AND HARI SAVITRI XXXXXXXXX79 – – Payment done successfully. How can it be deposited without matching name. Please withdraw the subsidy deposited in Indian Bank and deposit to our account. Thanking You. M LAXMI BAI (531470) – 03/12/2013 03:16 PM Forwarded: To: bva_krishna@yahoo.com Cc: shreya.hyderabad@hpgas.hpcl.co.in Message: Sir, We are marking copy of this mail to dealer to send a report for sales officer for doing the needful. You can use HP any time gas booking/Enquiry No. 9666023456. ——————————————
Complaint No: 13103663 Complainant name- B.TRIPURA SUNDARI Complainant ConsumerNo.: 513499 Email: bva_krishna@yahoo.com Phone: 9441482668 Distributor: SHREYA ENTERPRISES From: M LAXMI BAI (531470) Subject: Direct Benefit of Cash Subsidy (DBTL) Description: Sir, We are not receiving the subsidy amount into our bank account. Off late I have found with the Gas agency that the amount has been credited to an Indian Bank account, which we don’t possess. I have again got updated the bank details with the gas agency. I request you to kindly transfer the amounts of subsidy for refills booked vide booking no.252011 dated 17/10/2013 and booking no.264955 dated 19/11/2013.Your early action is highly appreciated. —————————————— B.TRIPURA SUNDARI – 12/12/2013 11:05 AM Sir, No action has been taken on my complaint so far please expedite. M LAXMI BAI (531470) – 12/12/2013 03:49 PM Sir, Kindly wait for some time to get subsidy Amount. xxxxxxxxxxxxxxxxxxxxxxx Complaint Information Reference No. : 13123456 Status : Closed Registration Date : 03-01-2014 21:08 Priority : High Closed Date : 09-01-2014 11:19 Reported By : Consumer Distributor : SHREYA ENTERPRISES (19649200) Subject : Direct Benefit of Cash Subsidy (DBTL) Description : Refer my complaint No.13103663 I gave a months time to sort out the issue. No action has been taken so far. The thing repeats as i am going to book a refill once again. Awaiting your reply to book a refill. Action History M LAXMI BAI (531470) – 04/01/2014 03:20 PM Forwarded: To: bva_krishna@yahoo.com Cc: shreya.hyderabad@hpgas.hpcl.co.in Message: Sir, We are marking copy of this mail to dealer for doing the needful. Any problem kindly contact mobile No.9948299607 You can use HP any time gas booking/Enquiry No. 9666023456. —————————————— Complaint No: 13123456 Complainant name- B.TRIPURASUNDARI Complainant ConsumerNo.: 513499 Email: bva_krishna@yahoo.com Phone: 9441482668 Distributor: SHREYA ENTERPRISES From: M LAXMI BAI (531470) Subject: Direct Benefit of Cash Subsidy (DBTL) Description: Refer my complaint No.13103663 I gave a months time to sort out the issue. No action has been taken so far. The thing repeats as i am going to book a refill once again. Awaiting your reply to book a refill. ——————————————
B.TRIPURASUNDARI – 07/01/2014 04:08 PM Refer my complaint No.13103663, I gave a months time to sort out the issue. No action has been taken so far. M LAXMI BAI (531470) – 08/01/2014 05:14 PM Forwarded: To: bva_krishna@yahoo.com Cc: shreya.hyderabad@hpgas.hpcl.co.in Message: Sir, As per National Payment Corporation of India (NPCI) reference subsidy Amount credited in your account atSyndicate bank/ Indian Bank, you are requested to confirm with the Bank. DBTL details is given below, Consumer Details Consumer Number 513499 Consumer Status Active Name BHUVANAGIRI TRIPURASUNDARI Address P:75 ANANTHA SARASWATHI NAGAR EAST ANANDBAGH RANGA REDDY Subsidy Quota 9 Refills Delivered 3 Mobile Number PinCode 500047 Aadhaar Seeded with Distributor 468252607436 Bank Aadhaar Seeded Status with HPCL Available on 03 Dec 2013 NPCI Aadhaar Seeded Status (Submitted) Bank : Syndicate bank Last Updated On : 28-11-2013 Advance Amount Paid 435.00(name- HARI SESHAGIRI RAO AND HARI SAVITRI, Bank:Indian Bank,AcNo:XXXXXXXXX79, Branch: -,IFSC:- )[Payment done successfully] Advance Amount Paid Date 18/10/2013 Distributor Details Distributor Name :SHREYA ENTERPRISES Distributor Code : 19649200 Distributor Address:RO NO 29-147/33 DINAKAR NAGAR MALKAJGIRI, NEREDMET Distributor Mobile:- Distributor Phone:- Distributor Email:shreya.hyderabad@hpgas.hpcl.co.in Refill Delivered Details Booking Date Delivery Date CashMemoNo Subsidy Amount Transfer Date Bank Name Benificiary Name Bank A/c No Bank IFSC Bank Branch Name Status 11/05/2013 13/05/2013 104837 17/10/2013 19/10/2013 170738 626.39 21/10/2013 Indian Bank HARI SESHAGIRI RAO AND HARI SAVITRI XXXXXXXXX79 – – Payment done successfully 19/11/2013 26/11/2013 186056 575.43 30/11/2013 Indian Bank HARI SESHAGIRI RAO AND HARI SAVITRI XXXXXXXXX79 – –
Payment done successfully ——————————————
Complaint No: 13123456 Complainant name- B.TRIPURASUNDARI Complainant ConsumerNo.: 513499 Email: bva_krishna@yahoo.com Phone: 9441482668 Distributor: SHREYA ENTERPRISES From: M LAXMI BAI (531470) Subject: Direct Benefit of Cash Subsidy (DBTL) Description: Refer my complaint No.13103663 I gave a months time to sort out the issue. No action has been taken so far. The thing repeats as i am going to book a refill once again. Awaiting your reply to book a refill. ——————————————
B.TRIPURASUNDARI – 08/01/2014 08:58 PM Sir, The complaint is regarding non receipt of subsidy in to our declared account with the gas agency. The details of account doesn’t match to our name, aadhar no and the bank declared. There is no point in showing same details every time. You can verify with the bank whether any of data pertaining to our consumer number are matching. If not how it is going to their account. This shows DBTL is very much transparent so that we could find the irregularities going on in this scheme. Find out a way to recover the subsidy transferred to unconnected account. You are making me to legally to solve this problem. Please find out the bank and account declared by us, and correlate with the account to which it is credited. If it is not solvable at your end kindly give me the details of DBTL manager, to whom i can contact. I hope this is very much clear, as the banks don’t declare any details to an unauthorized person other than the account holder. M LAXMI BAI (531470) – 09/01/2014 11:18 AM Forwarded: To: bva_krishna@yahoo.com Cc: shreya.hyderabad@hpgas.hpcl.co.in Message: Sir, We are marking copy of this mail to dealer to send a report to sales officer for doing the needful. You can use HP any time gas booking/Enquiry No. 9666023456.
Regards
bva_krishna@yahoo.com